Refund and Returns Policy

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Payment Terms

All financial management will be handled by the yacht owner. Only the reservations will be managed, while all income will always be received directly into the owner’s account.

  1. Initial Deposit
  • To confirm the reservation, a 50% deposit of the total charter price is required
  • This deposit is payable at the time of booking confirmation. 
  1. Payment of the Remaining Balance
    • The remaining 50% balance must be paid between 4 and 6 weeks prior to the start of the charter.
    • Payment may be made by bank transfer, credit card, or PayPal.
  1. APA (Advance Provisioning Allowance)
  • The APA covers operational expenses during the charter (fuel, food, beverages, etc.) and is payable together with the remaining balance.
  • The APA typically represents 20% to 30% of the total charter price.
  • If the full APA is not used, the remaining amount will be refunded at the end of the charter.
  1. Additional Extras
  • Any additional services (such as water activities, special catering, additional transportation, etc.) will be paid during or after the charter, as agreed.
  1. Security Deposit
  • In some cases, a security deposit may be required to cover possible damages during the charter.
  • This deposit is refundable if no damages occur.

 

Cancellation Policy

  1. Cancellation more than 60 days prior to the charter:
  • 30% of the initial deposit will be retained.
  • 70% of the initial deposit will be refunded, if already paid.
  • Full refund of the remaining balance, if already paid.
  • APA: Any unused APA will be fully refunded.
  1. Cancellation between 30 and 60 days prior to the charter:
  • 50% of the initial deposit will be retained.
  • 50% of the remaining balance will be refunded, if already paid.
  • APA: Any unused APA will be refunded.
  1. Cancellation within 30 days prior to the charter or due to extraordinary circumstances:
  • The initial deposit is non-refundable.
  • The total balance is non-refundable.
  • APA: Any unused APA will be refunded, provided it has not been used during the charter.
  1. Extraordinary Circumstances

In the event of government restrictions, force majeure, or situations beyond control, each case will be evaluated individually. Depending on the circumstances, alternatives, date changes, or partial refunds may be offered.

Cancellation Policy Summary

  • More than 60 days before the charter: 30% of the initial deposit retained, 70% refunded; full balance refundable.
  • Between 30 and 60 days before the charter: 50% of the initial deposit retained; 50% of the remaining balance refundable.
  • Less than 30 days before the charter: Deposit non-refundable; balance non-refundable.
  • Extraordinary circumstances: Case-by-case evaluation with possible alternatives or partial refunds.

Why a Non-Refundable Deposit?

The initial deposit is retained in the event of cancellation due to the administrative and logistical costs involved in booking a luxury yacht. This deposit guarantees the yacht’s exclusive availability for you, which involves expenses that cannot be recovered if the booking is cancelled.